Frequently Asked Questions

Here you will find answers to the most frequently asked questions and much more information.

Orders

I haven't received my order. What should I do?

Before contacting customer service, check your email for a shipping confirmation, track your package, or check with a neighbor. If none of these help, contact support:
- Email: support@eightyfiveclo.com
- Phone: +49 (0) 511 920 922 00
- WhatsApp: +49 (0)174 8585594

Can I add more items to my order?

Unfortunately, it's not possible to add items to a completed order. Please place a separate order.

Are items in my cart reserved?

Items in your cart are not reserved.

What should I do if I made a mistake in my delivery address?

Contact us immediately. We'll do our best to correct the address before shipping. Changes can't be made after shipping confirmation.

What happens if my order includes a pre-order item?

For environmental reasons, your order will be shipped once all items are available. Contact customer service for partial shipping.

Häufig gestellte Frage?

Antwort auf die häufig gestellte Frage.

Can I cancel my order?

We can cancel your order as long as it is not yet prepared for shipping. Please contact our customer service:
- Email: support@eightyfiveclo.com
- Phone: +49 (0) 511 920 922 00
- WhatsApp: +49 (0)174 8585594

Return

It has been over 14 days, and I haven’t received a refund. What should I do?

Contact customer service with your order and tracking number for assistance.

How long does it take to receive a refund?

Refunds are typically issued within 7 days of processing your return.

Can I return my order in a Feature Store?

Yes, returns are accepted in Feature Stores with a returns form. Refunds are issued to the original payment method.

How do I return an order?

Return costs are covered by the customer. Use our [returns portal](https://eightyfiveclo.shipping-portal.com/rp/) to purchase a DHL label for €4.90. Alternatively, send the return to:
SW Studios GmbH
Am Mittelfelde 29
30519 Hannover

How long do I have to return an order?

You have 14 days to return an order. Items must be unused, unwashed, and include all original tags.

What should I do if my item is defective?

Contact customer service with complete details and photos:
- Email: support@eightyfiveclo.com
- Phone: +49 (0) 511 920 922 00
- WhatsApp: +49 (0)174 8585594

Bei weiteren Fragen kannst du dich gerne bei unserem Kundenservice melden:

E-Mail: support@eightyfiveclo.com
Telefon: +49 (0) 511 920 922 00
WhatsApp: +49 (0)174 8585594

Category in focus

Frequently Asked Questions

Orders

Return

Shipping

Payment

Category in focus

Frequently Asked Questions

Orders

Return

Shipping

Payment

Currency

Language